FAQ's

A :Get the most up-to-date information about your delivery by enabling the tracking notifications. Learn more about the tracking of your package and the conditions of’use of the tracking function and the status of deliveries.else please provide the tracking number so I can check the status of your package.

A : To avoid problems with the delivery address, pick up your package at a FedEx counter by following the rerouting steps for incoming packages described on the page Manage my delivery. To update the number d’apartment/office of delivery address, go to Virtual assistant and ask to change the delivery address. Then follow the steps to change the number of’appartement and open a file with the customer service. For future deliveries, log in or sign up for FedEx Delivery Manager to apply delivery instructions to clarify address issues.

A : To file a loss/damage claim for a Vian Express Ground shipment, you typically need to contact Vian Express customer service and provide details of the shipment, including tracking number, description of loss/damage, and supporting documentation such as invoices or photos.

A : You can usually pay your Vian Express Ground invoices using various methods such as credit/debit cards, electronic funds transfer (EFT), bank transfer, or through an online payment portal provided by Vian Express. FedEx billing online allows you to view, pay and manage your invoices effectively. Get an up-to-date view of all your FedEx Express invoicesMD and VianEx GroundMD open, as well as the visibility of invoices closed for 180 days after the payment date.

A : The deadline for dropping off a package to be shipped the same day can vary depending on the specific shipping service and the location of the drop-off point. It's best to check with Vian Express directly or consult their website for the most accurate information regarding cut-off times for same-day shipping.